Refund policy

At Adlertech Spa, we want you to be satisfied with your purchase. Below we detail the conditions for exchanges, returns, and refunds.

1. Timeframe to request an exchange or return

You have 10 calendar days from the receipt of the product to request an exchange or return, provided that the product has not been used and is kept in its original packaging.

2. Products not eligible for return

Due to their nature, returns of products that have been opened, used, or handled in a way that affects their original condition are not accepted, unless they have manufacturing defects.

3. How to request an exchange or return

Write to us at contacto@adlertech.cl or ventas@adlertech.cl, or call us at +56 9 4953 4144, indicating the order number and the reason for the request. We will tell you the steps to follow, whether it’s a return shipment or in-store pickup (Alonso de Córdova 2812, Vitacura).

4. Refunds

Once we get the returned product and check it, we'll process the refund using the same payment method you used to buy it (Webpay, Flow, Mercado Pago, or bank transfer) within up to 10 business days. 5. Defective Products If the product has a manufacturing defect, Adlertech Spa will cover the return shipping cost and offer a replacement, repair, or refund as needed, following the current Consumer Protection Law in Chile.